Contact Us
At Betfair, we're committed to providing you with the best possible gaming experience and support when you need it.
Our live chat is available for your convenience Monday to Friday from 9am - 11pm GMT, excluding bank holidays. Our friendly and knowledgeable team will be happy to assist you with any questions or issues you may have.
Please note that our live chat availability may vary during peak hours such as sports events.
If you'd prefer to contact us via email, please use the following address. We'll do our best to get back to you within 24-48 hours.
Before reaching out for support, we recommend checking our comprehensive help centre and frequently asked questions (FAQ) section. You can find it by clicking on the 'Help' tab at the top of any page on our website.
Our help centre is packed with useful information to get you started or resolve common issues quickly. We've made sure that our FAQ section covers a wide range of topics, including account verification and responsible gambling guidance.
If you need assistance with verifying your account or have questions about the process, please don't hesitate to contact us via live chat or email. Our support team will be happy to guide you through each step of the way.
For technical issues related to our website or mobile app, please try restarting your device and clearing any cached data first. If the issue persists, feel free to reach out for assistance using one of the above-mentioned channels.
At Betfair, we're committed to providing a safe gaming environment for all players. If you suspect someone is experiencing problematic gambling habits or need help with responsible betting practices yourself, please visit our dedicated page on responsible gambling and seek advice from our trained team members.
If your issue requires further attention beyond the support provided by our live chat and email teams, we may escalate it to a specialist for assistance. We'll always do our best to provide you with updates or next steps where relevant.
In order to assist you better, please try to reach out during our business hours (Monday - Friday 9am-5pm GMT) whenever possible.
If none of the above support channels suit your needs or if there's something specific you'd like to get in touch about without going through one of our regular communication methods.
